• Arbour Vale School, Farnham Road, Slough, Berkshire, SL2 3AE
  • 01753 515 560
  • office@arbourvaleschool.org

Summer 2021 Newsletter

Emergency, Out of Hours number: 07519 130641

Complaints

Arbour Vale School wishes to communicate effectively with our parents, students and wider community. However, we accept that we can on occasion make mistakes or fail to communicate as well as we would wish.

We are committed to dealing with complaints promptly, fairly and carefully. We encourage parents, carers and other members of the school community to raise (on an informal basis) any concerns they have at the earliest opportunity. In most instances, this will involve speaking directly with the member of staff concerned, who will try to resolve the issue as quickly as possible.

You can get in touch with us in the following ways:

– By letter – Arbour Vale School, Farnham Road, Farnham Royal, Slough SL2 3AE
– By email – office@arbourvaleschool.org
– By telephone  – 01753 515 560
– Or in person, after making an appointment

When you get in touch, please remember that we need to know what has happened, when it took place, who was involved and what you would like us to do to resolve the issue.

If you remain dissatisfied, the school has a formal Complaints Policy which sets out a structure under which your complaint can be heard.  You can access the policy by clicking the link below; alternatively a hard copy can be obtained from the school office.

Complaints Policy

In the first instance all complaints should be brought to the attention of:

Principal Mr Neil Sykes Tel: 01753 515 560 or Email:  neil.sykes@arbourvaleschool.org

 

Latest News

Successful STEM Launch

STEM Launch July saw the  launch of our STEM (Science, Technology, Engineering, Maths) curriculum initiative. All pupils across the school took part in a STEM project, in which they had to design a future mode of transport which can be …

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Another fantastic workshop

On Tuesday 25th May, we hosted an online Toilet Training workshop for parents and carers of pupils at Arbour Vale School. The workshop was delivered by specialist bladder and bowel Nursery Nurses from The Continence Advisory Service. Thank you to …

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Fantastic feedback

Over the past six weeks, we have been hosting a ‘Time Out for Special Needs?’ workshop. The sessions were held on Zoom for our unique community. Throughout the course we saw parents and carers grow in confidence and explore new …

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The Wonderful Wizard of Oz

As part of the Recovery Curriculum and the Arts Award Programme, the students from “AVH Bubble” were able to watch a show produced by M&M Theatrical Productions. Due to restrictions, only 1 actress, Helen, was able to come to our …

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