• Arbour Vale School, Farnham Road, Slough, Berkshire, SL2 3AE
  • 01753 515 560
  • office@arbourvaleschool.org

Emergency, Out of Hours number: 07519 130641

Complaints

Arbour Vale School wishes to communicate effectively with our parents, students and wider community. However, we accept that we can on occasion make mistakes or fail to communicate as well as we would wish.

We are committed to dealing with complaints promptly, fairly and carefully. We encourage parents, carers and other members of the school community to raise (on an informal basis) any concerns they have at the earliest opportunity. In most instances, this will involve speaking directly with the member of staff concerned, who will try to resolve the issue as quickly as possible.

You can get in touch with us in the following ways:

– By letter – Arbour Vale School, Farnham Road, Farnham Royal, Slough SL2 3AE
– By email – office@arbourvaleschool.org
– By telephone  – 01753 515 560
– Or in person, after making an appointment

When you get in touch, please remember that we need to know what has happened, when it took place, who was involved and what you would like us to do to resolve the issue.

If you remain dissatisfied, the school has a formal Complaints Policy which sets out a structure under which your complaint can be heard.  You can access the policy by clicking the link below; alternatively a hard copy can be obtained from the school office.

Complaints Policy

In the first instance all complaints should be brought to the attention of:

Principal Mr Neil Sykes Tel: 01753 515 560 or Email:  neil.sykes@arbourvaleschool.org

 

Latest News

Parents learn Seesaw

On Monday 14th November 2022, Arbour Vale School hosted a Seesaw workshop for parents and carers. Seesaw is the platform that we use to set home learning for our pupils. This was an interactive session where parents and carers were …

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Seesaw Training Session

Our ICT leader, James Akerman will be running a Seesaw training session for parents and carers on Monday 14th November 9.30 – 10.30am. Seesaw is the platform we use at Arbour Vale School to enable pupils to access remote learning. …

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Literacy Workshop Feedback

On Friday 14th October 2022, Arbour Vale Staff hosted a Literacy workshop for parents and carers. Those who attended were able to explore different levels of learning and took away with them some ideas of what can be done at …

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Parenting Special Children

Arbour Vale School is pleased to once again host a Parent/Carer Support Group organised by Parenting Special Children. The group will meet on Mondays 17th October, 21st November and 12th December from 9.30-11.30am. the Support Group is for family members …

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